NetSuite

Zendesk for NetSuite connects your customer service data to your sales & financial system of record, NetSuite. It's loaded with tons of features that your business users will love like seeing real time case data in NetSuite from your Zendesk tickets. Get connected in minutes, not months, to see your support data in a whole new light flowing into NetSuite.

In addition to the quick setup, SyncApps subscribers get access to our Zendesk Apps tailored for NetSuite on our Enterprise plans.

What this means is like, do you need to create a RMA from Zendesk and grab the NetSuite serial number at the same time?

Sure, we can get that tab for you so that a RMA form will appear with serial number that can be selected. On Save/Create button click SyncApps will create an RMA order.

Zendesk for NetSuite is available to all Zendesk customers.

It's what your Support team really needs, delivered!

Major Features

Select the Sync Mode right for your NetSuite.

• 4 Supported integration modes: Zendesk Ticket to NetSuite Case (One way ticket sync) | NetSuite Case to Zendesk Ticket (One way ticket sync) | Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist. Sync NetSuite Case update to Zendesk Ticket | Do not sync Zendesk Ticket to NetSuite.
• Sync Zendesk tickets to NetSuite cases.
• Option to sync only Zendesk tickets to NetSuite with a specified tag.
• Migrate NetSuite Cases to Zendesk Tickets.
• Sync Zendesk users to NetSuite contacts.
• Sync NetSuite customers to Zendesk users. (Feature turned on by request)
• Add or Update contact details in Zendesk with NetSuite contact data.
• Custom Zendesk Apps for NetSuite available for Enterprise subscribers. (Last 5 Sales orders, Balances + Search feature & more)
• Sync all Zendesk ticket comments to NetSuite support case messages.
• Sync all NetSuite support case messages to Zendesk comments.
• Zendesk to NetSuite time tracking. Zendesk Time Tracking app (https://www.zendesk.com/apps/time-tracking/) must be installed in Zendesk.
• Custom Field Mapping between NetSuite Case, Customer and Zendesk Ticket, User, Organization. (Customization available upon request for NetSuite SFA objects like Sales Orders, Invoices, Products, etc.

*Typical Zendesk App service engagement turnaround is 2 days.