SMS your agents

You can choose to have notifications sent to your agents for urgent tickets, overdue tickets, tickets from important clients, or if you're on the road a lot - you can even choose to be notified of all tickets.

SMS your customers

Customer communication is everything and email is only part of the puzzle. Add SMS functionality to your customer service software to keep your customers updated about critical tickets on the go.

Save money on SLA breaches

SMS alerts can also be configured for automations - which can be used to send notifications for circumstances such as a ticket nearing its SLA countdown.