Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The Office@Hand Cloud App for Zendesk provides seamless integration between Zendesk and your Office@Hand services to enable improved customer retention, greater agent productivity, and advanced business processes.
It offers these features:
Complete cloud-based app
- Use your browser on any platform (Windows®, Mac®); no software installation is needed.
- Make or receive calls through the Office@Hand phone system, directly from your account within Zendesk.
Increased call efficiency
- With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
- Save time by eliminating misdials.
Enhanced customer interaction
- Incoming callers are instantly matched to existing client records, which are automatically displayed.
- Tickets are created automatically when a call arrives.
- Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.
- Under Apps, select Marketplace, then find the Office@Hand app and click the tile.
- On the Office@Hand app page, click Install in the upper-right corner. You will be presented with a web page.
- The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.
- Click Continue. The app installs to your Zendesk account.
- Refresh your Zendesk login session. The Office@Hand app icon shows at the top right hand corner.
- Click the Office@Hand app icon. The Office@Hand login screen opens.
- Enter your Office@Hand Account and your Office@Hand password.