Telegram connect for Zendesk allows you to seamlessly integrate Telegram messages into your Zendesk work flow. In addition to Email and other traditional channels you can now easily reach your customers on Telegram without leaving Zendesk.More and more of your customers are spending time on Telegram and other Instant Messaging apps like Facebook Messenger, it’s time your company joined that conversation. With this App you will be able to do just that from the place where you already handle most of your support conversations … your Zendesk Dashboard.How does it work ? Telegram connect converts your Telegram®️ conversations into tickets on Zendesk and lets you manage them just as you would normal tickets from other channels.
In the Zendesk Marketplace, click install to add this integrations to your channel apps. You can now find and configure this integration in admin panel under Channel Integrations