Opsgenie is a modern incident management platform which empowers Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and orchestrate communication & collaboration during incident resolution process.
Opsgenie provides a powerful integration with Zendesk. When a new ticket is created in Zendesk, you can create a corresponding alert in Opsgenie. Opsgenie provides rich notifications based on on-call schedules, rotations and escalations; to ensure the best incident management for Zendesk users. Opsgenie's integration to Zendesk enables you to:
- Manually create alerts in OpsGenie for Zendesk tickets. Updates to the Opsgenie alert such as acknowledging or closing would be reflected to the alert details shown in the Zendesk ticket.
- Add responders to your Opsgenie alert right from your Zendesk ticket to route the alert to a specific user or team.
- Close your Opsgenie alert right from your Zendesk ticket when the ticket is resolved.
In Opsgenie, obtain an API key to save as your app's token in Zendesk. You can create a new (API integration)[https://docs.opsgenie.com/docs/api-integration] or use an existing API integration to get the API key.
When adding the Opsgenie app in Zendesk, paste the copied API key to the Token field. You can change this token after installing the app, from App Configurations tab.