OroCRM

Zendesk and OroCRM integration for ticket management

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OroCRM is an easy-to-use, open source CRM with built in marketing automation tools for your commerce business. It’s the CRM built for both sales and marketing! Integrate OroCRM with Zendesk today to give your teams access to the information they need, in the systems they use the most.

The integration allows the following features:

  • Synchronization with the existing Zendesk account (multiple integrations possible)
  • One-way synchronization of Zendesk users with OroCRM contacts: for every Zendesk user there will be a matching OroCRM Contact
  • Two-way synchronization of Zendesk tickets with OroCRM Cases
  • When a ticket is created in Zendesk, a matching Case will be created OroCRM
  • When a case is created in OroCRM, the user may link it to Zendesk ticket
  • All changes in a matching pair of Case and ticket are synchronized; the strategy for resolving conflicting changes is subject to configuration.
  • Two-way synchronization of comments to Cases/tickets between two systems.

Download OroCRM today here!

App details

  • Author: OroCRM
  • Price: Free
  • Support: Email

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