Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Ottspott is a cloud voice communications and call center app. Users can choose international phone numbers and manage their inbound and outbound calls. Ottspott removes the pain and complexity of old school on-premises or cloud based voice systems, by enabling instant set-up, easy connection to customer data sources and scalability.
The Ottspott/Zendesk integration is available to all Ottspott users and allows your team to:
- Make and receive calls from their browser or the Ottspott Desktop Application
- Click-to-call from any phone number within Zendesk
- Get rich call notifications with inbound callers’ contact information and interaction history from Zendesk
- Display contact information sourced from Zendesk when the call is connecting
- Immediately access full user's profile in Zendesk from Ottspott while in a call
- Customization of their outbound caller ID
- Read the speech-to-text transcription of voicemails
With Ottspott’s call center software installed, your team will benefit from:
- Business telephony, IVR
- Call recording, call forwarding to landline or mobile numbers
- Hold queues, team voicemail, personalized greetings
- Daily, weekly, monthly call reporting by user and call status
Integrating Ottspott with Zendesk is achieved in two steps, from your Ottspott console in the 'Integrations' section :
- enter your Zendesk domain and click the 'connect' button
- you'll be automatically authenticated at Zendesk and redirected to Ottspott
When done, your Ottspott Desktop Application will dynamically display any available contact information from Zendesk when calls are placed or received.
- Author: Ottspott
- Price: Free
- Support: Email