Ottspott

Ottspott

Ottspott – Desktop and browser-based call center application

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Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Ottspott is a cloud voice communications and call center app. Users can choose international phone numbers and manage their inbound and outbound calls. Ottspott removes the pain and complexity of old school on-premises or cloud based voice systems, by enabling instant set-up, easy connection to customer data sources and scalability.

The Ottspott/Zendesk integration is available to all Ottspott users and allows your team to:

  • Make and receive calls from their browser or the Ottspott Desktop Application
  • Click-to-call from any phone number within Zendesk
  • Get rich call notifications with inbound callers’ contact information and interaction history from Zendesk
  • Display contact information sourced from Zendesk when the call is connecting
  • Immediately access full user's profile in Zendesk from Ottspott while in a call
  • Customization of their outbound caller ID
  • Read the speech-to-text transcription of voicemails

With Ottspott’s call center software installed, your team will benefit from:

  • Business telephony, IVR
  • Call recording, call forwarding to landline or mobile numbers
  • Hold queues, team voicemail, personalized greetings
  • Daily, weekly, monthly call reporting by user and call status

Integrating Ottspott with Zendesk is achieved in two steps, from your Ottspott console in the 'Integrations' section :

  • enter your Zendesk domain and click the 'connect' button
  • you'll be automatically authenticated at Zendesk and redirected to Ottspott

When done, your Ottspott Desktop Application will dynamically display any available contact information from Zendesk when calls are placed or received.

App Details

  • Author: Ottspott
  • Price: Free
  • Support: Email
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