Out of Office

Manage, display, and act on the availability of Zendesk Support agents.

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This app tracks the availability of all agents in the account. It updates all pending, on-hold, and solved tickets with a tag when an agent is unavailable. Optionally this can be extended to open tickets as well. This allows business rules to be created which act on ticket updates when an agent is unavailable. The app will install a default rule which unassigns tickets which have unavailable assignees when they are set to status "open". The app can also prevent manual assignment of tickets to an unavailable agent.

For additional information and feedback, see the app documentation and submit feature requests.

By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

This is an app. It will install right into your Zendesk Support account.

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