OwnerListens

Customers text you. Texts convert to tickets. Agents reply from Zendesk

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Let's face it - a large portion of your customers, especially millennials, can’t or won’t contact you via phone, live chat or email. Whether they’re too busy, too lazy, or too technologically challenged, you just lost a potential customer.

WHAT THEY’D RATHER DO IS TEXT YOU!

With texting, customers can take the conversation anywhere, and continue it at anytime, without having to navigate from your product or checkout page. Customers love texting with businesses, resulting in rave reviews and positive word of mouth.

The OwnerListens Zendesk integration, provides your business with a custom virtual number which customers can text to ask anything. Product questions, shipping inquiries, and coupon code problems are only a few of the issues texting can handle in a breeze. Customers can also send feedback and suggestions. Texts are delivered to your agents as tickets and the responses are sent back to the customer as a text. From the customer’s perspective they’re having a personal conversation with your business. From your agent’s perspective, nothing changes in how they work.

Zendesk-enabled OwnerListens plans start at just $15/month for up to 50 conversations (that’s 50 customers, each with an unlimited number of messages back and forth). All OwnerListens plans include Message Mate – a lightweight mobile and desktop friendly add-on that both alerts your users that they can text you and allows them to send you a message with just one click.

OwnerListens is an official Facebook Messenger partner and also offers a Messenger integration so you can seamlessly handle incoming messages from Messenger.

App details

Author
OwnerListens Inc.
Version
2.0
Price (USD)
Free

Apps install directly into your account.

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