Pendo Feedback takes all the hard work out of managing requests and ideas through our two-way integration with Zendesk.
With Pendo Feedback, you can gather prioritized feedback from your customers, teams, and the market - all in one place. Your support team will be able to close product request tickets in seconds, saving valuable time, and impressing your customers.
By using Feedback with Zendesk, your support team can:
Instantly and effortlessly create a new request directly from within the Zendesk ticket.
Automatically send the customer a link to their request.
Keep customers constantly in the loop with their request, without any work on your side.
To install and set up the Feedback app in Zendesk:
- Install the Feedback app in Zendesk
Send the domain for your Zendesk account to email@example.com. For example, www.examplesite.zendesk.com. We'll quickly complete your integration setup.
To begin using the Feedback app in Zendesk, open a Zendesk ticket and click “apps” in the upper right hand corner to expose the Feedback app.
a. Click the “Link / Suggest Request” button to create or search for a Feedback feature request