Picky Assist

Picky Assist

Connect Your Android Phone as Gateway & Convert WhatsApp, SMS & Call As Tickets.

Enhance customer support experience through WhatsApp, SMS & Missed Calls using your existing android phone and number as Zendesk Channel

Picky Assist Robotic Process Automation (RPA) & Artificial Intelligence (AI) technologies allows you to connect your existing Android Phone & Support Number as a Channel to Zendesk Support to provide single unified number for WhatsApp, SMS & Call Support.

You need to install our bridge app in your android phone and once your phone is connected you can convert all incoming whatsapp, sms & call into tickets and reply the tickets right from the Zendesk Support.

Watch How it Works Video

All other features of Zendesk Support as per your plan will work intact. You can auto-assign tickets to agents, run macros, create triggers and all features just like how you use Zendesk Support.

Unique Features

Offline Support : Our Unique feature allows users who don’t have internet and smartphones to reach your support desk through SMS & Missed Call.

AI Answer Bot : Don't overload agents with tickets which are in repetitive nature, lets artificial intelligence powered answer bot handles frequently asked questions 24 x 7 without any agents. Convert the conversation into tickets only if bot unable to answer a question or user prefer to get answers from a human.

Easy Integration : One-click installation with Zendesk Support as Channel using Picky Assist Channel App for Zendesk

No Approvals : No approvals from WhatsApp, Get started with the Zendesk in 5 Minutes

Use WhatsApp Web : Almost all automation platforms don't allow to use WhatsApp Web parallelly, but with Picky Assist, you can use the WhatsApp Web always.

Requirements

  • Android Phone 5 (Lollipop) or above
  • WhatsApp Business / Personal App
  • Picky Bridge App Installed in Phone
  • For SMS & Call SIM Card (optional)
  • Zendesk Team or above account
  • Picky Assist Channel App for Zendesk

For More Details & Create A Free Account https://pickyassist.com/whatsapp-channel-for-zendesk

App Install Instructions

Before you begin installation, please make sure you have an Unlimited Picky Assist Account with Zendesk Channel Enabled as an Ad-On Service.

Install Picky Asssit for Zendesk Support

After Installing the Picky Assist App from Zendesk Marketplace , you need to configure the Channel

Go to Zendesk Admin Panel (Gear Icon) -> Channels -> Channel Integrations

You can find 2 tabs, click on Accounts Tab and you will find “Add Account” a popup will appear on screen , please login with your picky assist account and it will ask to select the project in which Zendesk Ad-On is activated.

Now the Channel integration is completed

To test the integration, please send a WhatsApp to your support WhatsApp number from any other phone and see whether you can see the update in the ticket, when you reply to a ticket please make sure you select the correct channel

App Details

  • Author: PickyAssist
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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