Planhat

Give your support team access to key customer insights such as the health score and engagement data via Planhat's Zendesk app

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Planhat is software for customer success.

Planhat's two-way integration with Zendesk enables:

  1. your agents to get key insights into your customers health and usage behavior.
  2. your customer success team to get insights into your Zendesk data.

The Planhat application will help your support agents identify key users, get churn and up-sale alerts and understand the key subscription data such as the MRR value, renewal dates etc.

Insights coming from Planhat will equip your agents so they can give your customers a personalized and tailored support experience.

How Planhat works Planhat is software for customer success.

The Planhat application makes customer success simple by;

  • Giving a 360 view of your customers (health score, billing, tickets, subscription data etc)
  • Tracking your customers usage behavior in realtime
  • Trigger churn and up-sale alerts
  • Create ready-to-send e-mail templates based on churn alerts
  • Forecasting renewals, churn and up-sales
  • Report on key SaaS metrics
  • Manage your on-boarding workflows

App details

  • Author: Planhat
  • Price: Free
  • Support: Email / Website
  • Version: 2.0

This is an app. It will install right into your Zendesk Support account.

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