PrediCX for Zendesk
Companies who want to get more insight from their customer feedback to improve their customer journey, reduce costs and improve their helpdesk operations.
WHAT ARE YOUR CUSTOMERS REALLY SAYING? Automatic classification of incoming customer data, whatever the channel. Understand what your customers are really saying, in near real time. Get early warnings of issues, fast track any complaints or urgent enquiries and get your customer channel right first time. CSat improved by up to 20%, FCR Improved by 50%, AHT reduced by 35% and Customer Churn reduced by 18%.
AUTOMATED, CLASSIFICATION WITH MINIMAL HUMAN INPUT
Automatic classification of incoming customer data, whatever the channel. Classify multiple sentiments within single pieces of feedback and reduce time spent manually classifying codes. Humans are only asked to certify something if our AI isn't 100% sure.
NO MISSED DATA. ANALYSE THE WHOLE INTERACTION
Using keywords to analyse data often means you miss multiple pieces of feedback in a single interaction. Our AI uses concepts to classify incoming feedback so multiple sentiments or intents can be picked up accurately and no customer feedback is overlooked.
IMPROVE YOUR CX & OPERATIONS
Understand what you're customers are really saying, in near real time. Get early warnings of issues, fast track any complaints or urgent enquiries and signpost your customers to the best channel or resource at that point in time.
How it works
- AI analytics for Customer Data - The AI platform that automatically analyses and reports your customers sentiment, intent, satisfaction, journey and classification. All in near real time.
- Analyse all data from all channels - Chat, Social, Voice, Complaints, Emails. Whatever the channel, our analytics will tell you what your customers are saying and give you a true omni-channel experience.
Install the PrediCX app on your account.
Click on the PrediCX icon on the Navigation Bar to access the Settings page.
Click on the PrediCX Credentials tab to provide the URL and the application key to be used in the classification requests.
Click on the Classification Rules tab and on the New Rule button to start adding rules and classifying your tickets.