Proactive Bulk Tickets

Proactive Bulk Tickets

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Are you the kind of manager that likes to take responsibility? Then this app is definitely for you!

★ Core Features

Proactive Messages lets you create tickets in bulk in Zendesk Support, works for all channels that allow outbound conversation starts.

Audiences is the feature to let you group people in Zendesk Support.

Zendesk’s Rich-text Editor is used to write messages to your customers. No need to learn a new way to compose a message.

★ Usecases

E-commerce — delayed orders, product faults and received returns

IT Support & Services — server maintenance, EAPs and service disruptions

Delivery — delays, changes and delivery updates

Finance — recurring information preparations and payment issues

★ Audiences, find the people you need to reach

Audiences, find the people you need to reach

Search Users gives you the opportunity to use Zendesk’s Search engine to find all the users you need. All search properties are supported.

Search Organizations lets you find organizations that have certain properties. Whether it’s a server or a product they are using. Find the organizations, and the connected users.

Upload Users puts all control in your hand. Receive a CSV file from another team, and map the columns to user properties in your Zendesk on-the-spot. Also allows you to create Campaign Placeholders.

Select Segment is a way to use pre-saved audiences of any the options available to find the users you want to reach.

Learn more about Audiences →

★ Write

Write, with Zendesk Rich Text editor

Zendesk’s Rich-text Editor No need to learn a new editor. You can just use the one you are already familiar with.We even added a couple of extra’s like searchable placeholders, all your ticket field placeholders and dynamic content placeholders.

Apply Macro Add pre-written text, add custom values to your fields, set forms, set statuses, do anything you can do with Macros. Also integrates with other apps like Macro Assistant →

Built by Sparkly. 7 day free trial included. Free for sandbox accounts. Sparkly, Amsterdam, the Netherlands.

Check out our website too

To activate your 7 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.

Proactive Bulk Tickets

  1. Install the app
  2. Check if you have a trigger that sends out messages when created via API
  3. Create your first Proactive Message
  4. Enjoy :)

Our Help Center contains an extensive list of all possibilities and examples with this app.

App Details

  • Author: Sparkly
  • Price: Multiple plans available
  • Support: Email / Website
  • Version:1.2
  • This is an app. It will install right into your Zendesk Support account.

Plans and pricing

Team

Free 7-day trial, then $49.00 per account, per month

  • Apply macro
  • Create tickets thru search
  • Rich comment editor
  • Maximum 1k tickets per campaign
Free trial

Professional

Free 7-day trial, then $99.00 per account, per month

All features from Team

  • Create tickets thru import + audiences
  • Problem/Incident Relation
  • Internal note start
  • Edit macro
  • Maximum 5k tickets per campaign
Free trial

Enterprise

Free 7-day trial, then $249.00 per account, per month

All features from Professional

  • Maximum 15k tickets per campaign
Free trial
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