Are you the kind of manager that likes to take responsibility? Then this app is definitely for you!

★ Core Features

Proactive Messages lets you create tickets in bulk in Zendesk Support, works for all channels that allow outbound conversation starts.

Audiences is the feature to let you group people in Zendesk Support.

Zendesk’s Rich-text Editor is used to write messages to your customers. No need to learn a new way to compose a message.

★ Usecases

E-commerce — delayed orders, product faults and received returns

IT Support & Services — server maintenance, EAPs and service disruptions

Delivery — delays, changes and delivery updates

Finance — recurring information preparations and payment issues

★ Audiences, find the people you need to reach

Search Users gives you the opportunity to use Zendesk’s Search engine to find all the users you need. All search properties are supported.

Search Organizations lets you find organizations that have certain properties. Whether it’s a server or a product they are using. Find the organizations, and the connected users.

Upload Users puts all control in your hand. Receive a CSV file from another team, and map the columns to user properties in your Zendesk on-the-spot. Also allows you to create Campaign Placeholders.

Select Segment is a way to use pre-saved audiences of any the options available to find the users you want to reach.

Learn more about Audiences →

★ Write

Zendesk’s Rich-text Editor No need to learn a new editor. You can just use the one you are already familiar with.We even added a couple of extra’s like searchable placeholders, all your ticket field placeholders and dynamic content placeholders.

Apply Macro Add pre-written text, add custom values to your fields, set forms, set statuses, do anything you can do with Macros. Also integrates with other apps like Macro Assistant →

Built by Sparkly. 7 day free trial included. Free for sandbox accounts. Sparkly, Amsterdam, the Netherlands.