productboard

productboard

Import sales & support conversations to productboard.

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productboard is the leading product excellence system, helping product teams get the right products to market faster. Over 1,200 modern, customer-driven companies use productboard to understand what users need, prioritize what to build next, and rally everyone around the roadmap.

With the productboard app for Zendesk you can push relevant support tickets to productboard if they include valuable user insights that the product team should review, such as feature requests or pain points with today’s product.

Once in productboard, the most interesting insights can be linked to related feature ideas, so they’ll always be on hand during prioritization and design.

For more advanced ways to automatically push tickets to productboard based on tags, keywords, or custom triggers, see www.productboard.com/zendesk.

Questions? Reach us at hello@productboard.com. We’d love to hear from you.

With the productboard - Zendesk integration you can push relevant support tickets to productboard if they include valuable user insights that the product team should review, such as feature requests or pain points with today’s product.

Set up the integration

To set up the integration, you’ll need to have an admin role in both productboard and Zendesk.

  1. In productboard, under Integrations, add a new Zendesk integration.
  2. Input the URL for your Zendesk project.
  3. Authorize the integration with your Zendesk credentials.
  4. Choose how you would like to pull conversations to productboard. You can chose from one of these options:
    • Pull all new tickets
    • Pull only new tickets with a certain tag
    • Pull all new tickets but move those with a certain tag to the Inbox
    • Custom trigger conditions (advanced)

Questions? Reach us at hello@productboard.com. We’d love to hear from you.

App Details

  • Author: ProductBoard, Inc.
  • Price: Free
  • Support: Email / Website
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