Project Insight

Project Insight

Escalate Zendesk support tickets into workable tasks in Project Insight

Project Insight provides SELL-WORK-BILL™ workflows efficiently bridging the gap between Sales, Support and Finance. By linking these systems, you have better customer experiences and more growth opportunities.

Easily create, update and organize work in one place. Collaborate with people in and out of your organization. Project Insight is free with paid add-ons, and fixed cost integrations.

Core Features:

  • Projects & Tasks

  • Document Management

  • Time Tracking

  • Reporting & Insights

  • Easy Collaboration

  • Mobile App

  • And more!

PI makes your life easier, integrating with Zendesk, QuickBooks, Trello, Jira and host of other tools. For a free account, go to https://projectinsight.com/team.

  • After installing the add-on, go to a Ticket that needs work escalation.

  • In the Project Insight App Pane, log into your PI workspace OR create a new one. Follow the prompts to complete your sign-in.

  • Once you are signed in, you can escalate a Zendesk Ticket into a Projec Insight task by cicking the CREATE TASK button.

  • You will be prompted to choose an existing project. (If you do not have a project created, go to your PI workspace and create one.)

  • After you have selected your project you will be prompted to choose the Project Manager.

  • After you complete this, refreshing the Ticket will show the Task information next to the Ticket.

App Details

  • Author: Project Insight
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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