Project Management

Create Children tickets that all link back to a parent ticket.

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When viewing a ticket that is not currently in a project a button will be displayed to make a project from this ticket. After clicking the button you will be given the option to create a single ticket or bulk ticket. When clicking either of those buttons the current ticket ticket form, ticket fields, requester, and description will be copied to the ticket form in the app. Creating a single ticket will let you select one group. The bulk ticket will have a multi select box which will allow your to use cntl click to select multiple groups. When submitting the app ticket form a ticket will be created for each group selected and a list of tickets created will be displayed.

App details

This is an app. It will install right into your Zendesk Support account.

Plans and pricing

Free

Never pay a thing

Make a project from a ticket, either a single ticket or bulk tickets. Copy current ticket fields, ticket form, requester and description to new ticket.

Basic

$1.00 per agent, per month

All the features of the Free plan, plus:

  • Force child tickets to be solved before parent ticket
  • Public comment to child ticket updates the parent ticket with an internal note

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