Easily add a link to all your Zendesk Support emails that allows customer to view, update and solve tickets without customers having to login to their support account. Users will be able to help you close tickets up to 50% faster!
- Increase sales, cut ticket resolution times and increase NPS scores
- Increase ticket portal interactions by providing a 1-click solution that doesn't require your customer to login to a support account
- Create Zendesk Automations emails with a link to your Ticket Portal to avoid Keyword Spam Traps
- Increase email delivery rates to over 98%
Unique Secure URLs
Each comment update generates a new secure link to access ticket information online. With that said, users can continue to use previous links from past emails to access their ticket. Our links are very secure and are validated on every request.
For an extra layer of security, you can enable validation on your Ticket Portal. This requires the requester to enter their email address before accessing the ticket online. (Exclusive)
We have made it quick and simple for users to view, update or solve a ticket. Based on the custom URL anchor you use, your Public Portal will display different default views and options. (Exclusive)
Custom Look and Feel
Make your Ticket Portal your own. You can fully customize everything to match your companies brand. (Exclusive)
Custom Email Links
Create any kind of email links you would like to include in your Zendesk Support emails. Wether they are text or fully styled HTML links - they will work!
Even if your customer does not allow downloading of images within their email client, we will mark your email as read if they visit your Public Portal.
DeskPerk allows you to quickly add on services that are unavailable within your Zendesk Support help desk. Founded in 2018, we have over 150 help desks taking advantage of our services. We currently offer the following services for Zendesk:
- Zendesk Read Receipts - Know when emails to customers are opened
- Zendesk Public Portal - Allow customers to view, edit and solve tickets without needing to login
- Zendesk Email Address Validation - Automatically check outstanding ticket's email addresses to see if they are valid or not
If you have any questions, please visit our website: https://www.deskperk.com
With DeskPerk, there’s nothing to download or install. To start using our Ticket Portal within Zendesk Support visit DeskPerk.com and sign up for a free trial (no credit card required).
Next, login to your DeskPerk account and click on the ADD HELP DESK button to securely connect to your Zendesk help desk. Once you have added your help desk, please follow the simple instructions to add your Ticket Portal Link to your Zendesk emails. The whole process only takes a few minutes.
If you have any questions, don't hesitate to contact us. Our response time is typically within a few hours between 8:00AM - 6:00PM US/Central.