Puzzel by helphouse.io

Manage your Puzzel calls in Zendesk Support.

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Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing/).

Puzzel for Zendesk Support - made by helphouse.io

The Puzzel integration for Zendesk helps you merge the two systems, so you can handle all your inquiries in one place. You’ll be able to handle all your Puzzel calls in Zendesk Support while still getting all the useful data. Whenever you receive an inbound call or make an outbound call, a ticket is automatically created in Zendesk Support.

Core features

We’ve made a list of the core features below:

  • Automatic ticket creation.
  • Can be used with landline, mobile phone, and softphone.
  • Update status via the status selector dropdown.
  • Start an outbound call by typing or clicking a number.
  • Automatically put the caller on hold when consulting another agent.
  • Transfer calls to queues.
  • Queue, Team, and Individual overview.
  • Automatic wrap-up timer.
  • Reporting on both inbound and outbound calls.
    • Amount of tickets measured by time created, per agent, and per group.

With the Puzzel app, you no longer have to go back and forth between the two software, and you’ll have all your tickets and data in one place.

Limitations:

Because of limited access to APIs, there are some current limitations to the app that we’d like to disclose.

  • It’s not possible to accept calls from within the Zendesk interface.
  • Choosing your outbound call number is not yet an option.
  • Unable to transfer calls to a specific phone number or another agent.

Community

We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.

Made by helphouse.io - Zendesk Master Partner

This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe. We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace, we also help companies implement and optimize Zendesk. We’ve already helped dozens of companies save time and money doing just that. Feel free to reach out to us if you have any questions.

App details

Version
1.0
Price (USD)
Free 14-day trial, then $9.00 per agent, per month

Apps install directly into your account.

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