Qualitista is a conversation review/QA tool. The single best way to improve team performance is to have a solid internal feedback system. Qualitista enables you to...
- Connect and display your Zendesk account contents in a few clicks
- Create filters like “Random sample of Bob’s last week’s email conversations”
- Review any kind of Zendesk conversations: chats, emails, phone calls
- Rate and comment conversations, create custom rating categories
- Track quality metrics and collaborate with your team
- Bridge gaps in knowledge, improve customer satisfaction
Happy improving! 🐱
➡️ Go to www.qualitista.com to integrate with Zendesk and learn more.
➡️ Check out also our other “Training Wheels” Zendesk app for onboarding new agents: https://www.zendesk.com/apps/support/qualitista---training-wheels
- Create a Qualitista account at www.qualitista.com
- Connect to your Zendesk account via Zendesk Oauth by filling in the relevant fields (Important: you need to have admin privileges on Zendesk)
- Create a team and connect the team members you want to have access on the next page
- Note that it may take a few minutes for your tickets to start showing upon initial setup.
See you soon, the cats pretending to be people at Qualitista 🐈 🐈 🐈