Qualitista

Qualitista

Qualitista improves customer service quality by making internal feedback easy and systematic

(2)
Setup

Free

Qualitista is a conversation review/QA tool. The single best way to improve team performance is to have a solid internal feedback system. Qualitista enables you to...

  • Connect and display your Zendesk account contents in a few clicks
  • Create filters like “Random sample of Bob’s last week’s email conversations”
  • Review any kind of Zendesk conversations: chats, emails, phone calls
  • Rate and comment conversations, create custom rating categories
  • Track quality metrics and collaborate with your team
  • Bridge gaps in knowledge, improve customer satisfaction

Happy improving! 🐱

➡️ Go to www.qualitista.com to integrate with Zendesk and learn more.

➡️ Check out also our other “Training Wheels” Zendesk app for onboarding new agents: https://www.zendesk.com/apps/support/qualitista---training-wheels

  1. Create a Qualitista account at www.qualitista.com
  2. Connect to your Zendesk account via Zendesk Oauth by filling in the relevant fields (Important: you need to have admin privileges on Zendesk)
  3. Create a team and connect the team members you want to have access on the next page
  • Note that it may take a few minutes for your tickets to start showing upon initial setup.

For more information on setup and how to make the most of Qualitista, go to support.qualitista.com, send an email to team@qualitista.com or start a chat on the website.

See you soon, the cats pretending to be people at Qualitista 🐈 🐈 🐈

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