Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™.
- Close the loop when customers provide experience feedback in a Qualtrics survey and enable your customer service team to provide fast, actionable support.
- Streamline inbound ticketing process by automatically creating and updating tickets upon survey completion.
- Improve customer experience by closing the loop faster and help drive conversion and satisfaction.
- Gain deeper insight into the customer service experience.
- Trigger Surveys based on Zendesk events
The integration is an add-on feature not included in the standard Qualtrics license.
Please contact your Qualtrics Account Executive for more information.
Already have the integration? Then visit Qualtrics' Zendesk Support Page for instructions on setting it up: https://www.qualtrics.com/support/integrations/zendesk-integration/