Queuerious Pro

Queuerious Pro

Better insights of your call queue

Watch the Queuerious Pro app video

Give teamleaders and supervisor the real-time insight they need of your call queue.

Overview of all the groups and more

Gives you the ability to see all the necessary information for your call queues. At glance you'll see:

  • Total calls in queues
  • Callbacks in queues
  • Agents available and online
  • Average wait time
  • Longest wait time

There's also the possibility to view this information per group.

Drill-down to information per group

Need more in-dept information? Simply drill-down to a group and see the same information per group. With the addition seeing stats per agent or number.

You'll be able to see these stats per agent:

  • Status
  • Total online time
  • Average talk time
  • Average wrap-up time
  • Calls accepted
  • Calls missed
  • Calls declined

You'll be able to see these stats per number:

  • Total calls in queue
  • Callbacks in queue
  • Average wait time
  • Longest wait time

Ideal for organizations that need more insight in their real-time Zendesk Talk Queue

Give teamleaders and supervisor the real-time insight they need of your call queue.

Built by Sparkly. 14 day free trial included. Free for sandbox accounts. Sparkly, Amsterdam, the Netherlands.

Check out our website too

To activate your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.

Zendesk Talk Queuerious Pro Instructions

  1. Install the app
  2. Open the app in the main menu on the left
  3. Enjoy making better decisions with this real-time information at hand

Drill-down to information per group

Need more in-dept information? Simply drill-down to a group and see the same information per group. With the addition seeing stats per agent or number.

You'll be able to see these stats per agent:

  • Status
  • Total online time
  • Average talk time
  • Average wrap-up time
  • Calls accepted
  • Calls missed
  • Calls declined

You'll be able to see these stats per number:

  • Total calls in queue
  • Callbacks in queue
  • Average wait time
  • Longest wait time

Ideal for organizations that need more insight in their real-time Zendesk Talk Queue

Give teamleaders and supervisor the real-time insight they need of your call queue.

Have any questions or ideas?

Check out our Help Center.

App Details

  • Author: Sparkly
  • Price: Free 14-day trial, then $30.00 per account, per month
  • Support: Email / Website
  • Version:1.3
  • This is an app. It will install right into your Zendesk Support account.

Reviews
Publish your app

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.