The My Read Receipts free trial includes access to our pro features for 30 days!
Read Receipts & Email Tracking for Zendesk
Use email tracking to instantly see when an email was sent, opened and which comment was read!
- Use email tracking to Increase sales & NPS scores while decreasing ticket resolution times.
- Create custom views & automations around unread tickets to increase agent productivity and sales.
- Easily identify which comment was read with Sending Agent and Comment Read.
+ Create automatic follow ups or notifications for unread tickets to increase sales and decrease ticket resolution times!
Views & Automations
Easily tag unread tickets to create powerful views & automations. Create a view to identify unread tickets or automatically send a reminder or follow up email for unread tickets to reduce ticket resolution times!
Custom Read Receipt Author
Create a custom Read Receipt from an author your specify. e.g.
The Read Receipts contain the sending agent or name of the agent who created the comment easily allowing your agent to determine which comment was read!
Each Read Receipt contains the first line of the comment that was read allowing your agent to easily identify which comment was read.
Read Receipt Metadata
Quickly & easily diagnose technical issues by knowing the browser type and operating system.
Blacklisting & Whitelisting
We seamlessly blacklist agents in order to prevent them from accidentally creating a read receipt. You can also whitelist IP addresses when you are working with agents at a clients site.
GDPR & Privacy Shield (Exclusive)
We support your GDPR compliance efforts & participate in the EU-US Privacy Shield Program. We do not store and end-user PII.
Ticket Portal (Exclusive)
Our Public Ticket Portal allows your customer to view, solve and update tickets without having to login. Don't worry we designed it to be extremely secure at the same time.
Customizable HTML Email Headers
Instant CSAT Response
Once the user clicks on solve, you have the option to present a CSAT survey that we can import directly into your Zendesk instance. This will increase CSAT response rates since it requires only one additional click.
My Read Receipts & Email Tracking was created to add features Zendesk forgot. Over 1,000 companies and 100,000+ agents trust us on a daily basis.
It takes less than 60 seconds to activate Read Receipts & Email Tracking for Zendesk.
Please go here to find out how easy it is to activate!