Recurly for Support

Recurly for Support

Serve your subscribers faster and better

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Trusted by thousands of businesses worldwide, Recurly (https://recurly.com/) offers the most flexible enterprise-class subscription management platform. With Zendesk for Recurly, you’ll save time, optimize your revenue, and provide great service to your customers.

Maximize operational efficiency and time savings

Now you don’t have to switch to separate tabs or systems to get a full view of the subscription details of your customers. Your omnichannel view brings you the complete picture--what level of subscriber, for how long, and how valuable?

Optimize your revenue

Know instantly which levels of support different customers should receive. Spend your time and resources appropriately.

Satisfy your customers

Provide better customer service by answering questions and handling requests more quickly.

In order to ensure proper installation of this app, just follow the steps outlined below.

  1. Install the app, review the Terms & Conditions and accept them.

  2. Configure the Recurly API Token:

    • Go to your instance of recurly.com and then navigate to: Integrations -> API Credentials (it may be necessary to create a new private key).
    • Convert the token to base64 by first adding a ":" and then adding a new line character to the token that you obtained.
    • Go to to https://www.base64encode.org/ to convert the token to the base64 value.
  3. Configure the Recurly Subdomain by going to the URL that you use to access your instance of Recurly: <SUBDOMAIN>.recurly.com

App Details

  • Author: Recurly
  • Price: Free
  • Support: Email / Website
  • Version:1.0.1
  • This is an app. It will install right into your Zendesk Support account.

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