Related Tickets by Custom Field

Related Tickets by Custom Field

Show a list of tickets with the same Custom Field value as current ticket

(11)

A Zendesk app that shows a list of tickets that have the same Custom Field value as the current ticket being viewed. Custom Field to be used is a configuration parameter of the app.

Get custom_field id you want to use as reference from Settings -> Ticket Fields and introduce it at app configuration form. You can also use the word 'requester' as 'id' if you want to get tickets submitted by the same person.

App Details

  • Author: Alex Rojo
  • Price: Free
  • Support: Email / Website
  • Version:1.7
  • This is an app. It will install right into your Zendesk Support account.

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