Response Builder
Add external links in ticket forms for agents
The Response Builder app helps to increase your agents' productivity by automatically building custom URLs to be inserted into tickets using customer and ticket data.
Choose from a variety of responses to add custom URLs to ticket responses or internal notes.
The app uses elements from the ticket to create a custom URL to an external resource. For example, the app can build a custom URL that links to the user page on an external website, using the user ID from the ticket.
Information on how to configure the application and what fields can be inserted to customize URLs can be found in our knowledge base.
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App Details
