Resurrect app
Changes ticket status to "open" when scheduled
Sometimes you have to put tickets on-hold and perform support actions later when it’s required. Resurrect app makes it easy. It allows you to schedule date and time when ticket will change status from on-hold or Pending to Open. You can set up views and triggers, so you agents won’t miss the moment.
The app includes 7 days trial. Try it now for free, you can uninstall app before trial ends and you won’t be charged.
Please contact us at support@on-tec.ru if you have any issues or questions.
First, get an API token. Go admin page -> Channels | API -> Create new token. Save it.
- Install the Resurrect app
Enter any of your agents' e-mail. This agent's account will be used to reopen tickets
Enter API token you have just saved.
(Optionally) enter custom text ticket field id to store scheduled reopen date there.
Press Save
App Details
