Sometimes you have to put tickets on-hold and perform support actions later when it’s required. Resurrect app makes it easy. It allows you to schedule date and time when ticket will change status from on-hold or Pending to Open. You can set up views and triggers, so you agents won’t miss the moment.
The app includes 7 days trial. Try it now for free, you can uninstall app before trial ends and you won’t be charged.
Please contact us at firstname.lastname@example.org if you have any issues or questions.
First, get an API token. Go admin page -> Channels | API -> Create new token. Save it.
- Install the Resurrect app
Enter any of your agents' e-mail. This agent's account will be used to reopen tickets
Enter API token you have just saved.
(Optionally) enter custom text ticket field id to store scheduled reopen date there.