Resurrect app

Resurrect app

Changes ticket status to "open" when scheduled

Sometimes you have to put tickets on-hold and perform support actions later when it’s required. Resurrect app makes it easy. It allows you to schedule date and time when ticket will change status from on-hold or Pending to Open. You can set up views and triggers, so you agents won’t miss the moment.

The app includes 7 days trial. Try it now for free, you can uninstall app before trial ends and you won’t be charged.

Please contact us at support@on-tec.ru if you have any issues or questions.

  • First, get an API token. Go admin page -> Channels | API -> Create new token. Save it.

    • Install the Resurrect app
  • Enter any of your agents' e-mail. This agent's account will be used to reopen tickets

  • Enter API token you have just saved.

  • (Optionally) enter custom text ticket field id to store scheduled reopen date there.

  • Press Save

App Details

  • Author: Ontec
  • Price: Free 7-day trial, then $0.75 per agent, per month
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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