Resurrect app

Resurrect app

Changes ticket status to "open" when scheduled.

This application is designed to make tickets on-hold and automatically reopen them at the scheduled time.

When a ticket reopens at the time (it becomes open), you receive a push notification, and a corresponding pop-up appears in your Zendesk. You can also set views or triggers for this event so you don't miss it.

The app includes 7 days trial. Try it now for free, you can uninstall app before trial ends and you won’t be charged.

Please contact support@ontecapps.com if you have any further questions.

  • First, get an API token:
    • Go to Admin -> Channels | API -> Settings.
    • Ensure the Token Access is enabled. Turn it on if not.
    • Press Create a new token - a plus sign right to an Active API Tokens header. Give it a name (i.e. "Resurrect app") and save its code for a step below.
  • Install the Resurrect app.
    • Enter any of your registered agents' e-mail. This agent's account will be used to reopen tickets.
    • Enter API token you have just saved.
    • (Optionally) enter custom text ticket field id to store scheduled reopen date there.
    • Press Save.

App Details

  • Author: Ontec
  • Price: Free 7-day trial, then $0.75 per agent, per month
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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