Returnly is the only return solution that lets customers get the right item before returning the wrong one. With Returnly, your customers are issued instant credit to shop your site after completing a return. When a customer converts, we pay for the new order and takes the risk so it can be fulfilled even before the return ships back, creating an amazing experience while streamlining fulfillment and returns at scale.
We also provide returns management tools as well as hosted and fully brandable end-customer touchpoints like order and return package tracking and self-service returns and exchanges. By switching from manual to automated returns, Returnly customers see a 93% decrease in return-related support inquiries.
Returnly’s Zendesk integration helps your team be more efficient and effective by using fewer tools and more quickly answering questions about customer returns. Simply add the Returnly widget to access return merchandise authorization (RMA) details.
To configure the Returnly app with Zendesk:
Install the app
Enter your Returnly API Key (found on your account page)
Enter your Return Center URL(e.g. yourstore.returnly.com)