Round Robin

Round Robin

Round Robin is a service that automatically assigns tickets to the agents in a round robin fashion.

(5)
Setup

Free

Round Robin app is a ticket assignment automation for Zendesk

Features:

  • Round robin assignment
  • Agent ticket queue limiting
  • Queue prioritization
  • Rule based ticket routing
  • Reservation and escalation
  • Manage agent's availability by work schedules
  • Manage agent's availability from Zendesk interface
  • Unassign or reassign tickets when an agent is unavailable
  • Assign all tickets from the same requester to one agent

Click here to learn How it works

App Details

User reviews
Publish your app

Want to get your App in the marketplace?

Find out more about the possibilities of getting your App in our Marketplace