Round Robin App Integration with Zendesk Support

Round Robin app is a ticket assignment automation for Zendesk

Features:

Round robin assignment
Agent ticket queue limiting
Queue prioritization
Rule based ticket routing
Reservation and escalation
Manage agent's availability by work schedules
Manage agent's availability from Zendesk interface
Unassign or reassign tickets when an agent is unavailable
Assign all tickets from the same requester to one agent

Click here to learn How it works

Go to roundrobin-assignment.com and create an account for FREE.

Click here to access the setup guide.

App Details

Author: Serge Mak
Support: Email / Website

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