Round Robin

Round Robin

Round Robin app is a ticket assignment automation for Zendesk

(3)
Setup

Free

Round Robin app is a ticket assignment automation for Zendesk

Features:

  • Round robin assignment
  • Agent ticket queue limiting
  • Queue prioritization
  • Rule based ticket routing
  • Agents number adjusting depending on workload
  • Assigning by agent's work schedules
  • Assigning to available agents
  • Same requester - same agent assigning
  • Multiple projects
  • Multiple admins

Coming soon:

  • Assigning a ticket by agent request
  • Reassigning if an agent is Out of Office

Click here to learn How it works

App Details

  • Author: Serge Mak
  • Support: Email
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