Round Robin
Round Robin is a service that automatically assigns tickets to the agents in a round robin fashion.
Round Robin app is a ticket assignment automation for Zendesk
Features:
- Round robin assignment
- Agent ticket queue limiting
- Queue prioritization
- Rule based ticket routing
- Reservation and escalation
- Manage agent's availability by work schedules
- Manage agent's availability from Zendesk interface
- Unassign or reassign tickets when an agent is unavailable
- Assign all tickets from the same requester to one agent
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App Details
