RudderStack

RudderStack

Capture all of the data that Zendesk needs and sends it directly to Zendesk.

RudderStack turns your data warehouse into an open customer data platform.

Complex plumbing, innumerable integrations and myriad of privacy regulations have made customer data management incredibly painful for data engineers and end-users in other parts of the business.

RudderStack's open-source, enterprise-grade customer data infrastructure makes it simple for data engineers to capture event data from apps and websites, process it, and route it to both their data warehouse and the cloud apps used by other teams in their company.

RudderStack’s integration with Zendesk allows you to collect all the data you need for Zendesk without the need to write any custom code.

RudderStack collects all of your user data and sends it to Zendesk in the proper format in real-time, freeing your team to focus on providing excellent customer experiences.

RudderStack can automate the process of creating or updating new user records in Zendesk and associating them with the correct accounts, then also send that data to other tools in your stack (analytics, email, etc.).

Sign up for a demo and start sending data to Zendesk today.

Go to https://app.rudderstack.com/ and sign in with your credentials. In case you do not have an existing account, please sign up.

Once you have signed in, you should see the following dashboard.

To allow RudderStack to manage the routing of all your customer events to Zendesk, enable the RudderStack Hosted Service option on the top right corner of the dashboard.

Next, click on the ADD SOURCE option. Choose the source from which you want to collect the event data, and click on NEXT.

Assign a name to the source, and click on NEXT.

Once you have added the source, you should see a dashboard. Please note down the write key and use it to configure your SDK, in order to send the event data from it.

The next step is to set up Zendesk as a destination in RudderStack. To do this, click on the ADD DESTINATION button.

From the list of destinations, choose Zendesk, and click on NEXT.

Assign a name to this destination, and click on NEXT.

The source you have configured above will automatically appear in the Connect Sources option. Click on NEXT.

Finally, enter the relevant fields required to set up the integration.

Once you have entered all the required fields, click on NEXT to finish the configuration. Zendesk should now be added and enabled as a destination in RudderStack.

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