Search and Trend issues by Cx MOMENTS

Search and Trend issues by Cx MOMENTS

Instantly find and trend tickets about specific customer issues

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Customer Support Managers use Cx MOMENTS Search & Discovery to instantly find and trend Zendesk Support tickets that contain specific customer issues. No more reading tickets manually over the week-end to find evidence of problems you are trying to escalate. In just one click you will be able to: - Discover how a specific issue is trending. - Save and share your search results with other teams. - Export all related tickets in one click.

Cx MOMENTS Search and Discovery not only finds the tickets themsleves, but also trends their volume over time, together with the associated customer satisfaction ratings.

And you can try it for free! It takes 3 minutes to connect your Zendesk instance to Cx MOMENTS, and you wil then be able to instantly find and discover trends across your customer support data.

What it does: Customer Support Managers use Cx MOMENTS Search & Discovery to instantly find and trend Zendesk Support tickets that contain specific customer issues. No more reading tickets manually over the week-end to find evidence of problems you are trying to escalate.

How it works: It lets you easily combine topics that represent the issue you are looking for, instantly find the related tickets, trend the issue and save your search for later re-use.

How to setup the Zendesk connection to Cx MOMENTS: 1. Request your free Cx MOMENTS trial here. 2. Log in your Cx MOMENTS portal and select Zendesk Support as Source data . 3. Enter your Zendesk domain and click on CONNECT TO ZENDESK SUPPORT . 4. Login to your own Zendesk instance and click Authorise Cx MOMENTS to read your tickets.

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