Select an Address lets admins and agents change the default support address associated with a ticket. Personalize outbound messages or easily reroute inbound tickets to the appropriate groups, resulting in greater agent efficiency and a better customer experience.
The app uses local storage to store the email addresses and reloads every 30 minutes.
- A drop-down list of all available support addresses
- Select a support address when creating a new ticket
- Change the support address associated with a ticket
To get started:
- Install the app
- Force selection of brand: Make the brand selection mandatory
- Mandatory requester email: Make the requester email address mandatory. Go to the new ticket view, select an address in the app (in the sidebar), enter ticket info and click submit. Your ticket should have been created/updated with the given recipient.