Cogzidel Technologies introduces Jessica, your personal AI assistant! Jessica cares deeply about support.
Jessica tells you when your customer is happy :) or angry :(. Try Jessica.
Jessica analyses the most recent customer comment to determine the sentiment of the customer & rates it on a whole number scale.
It can tell you if the tone of the message is angry, sad, indifferent or happy. It portrays it via an emoji in the ticket sidebar!
Install the app & Jessica should get to work immediately in the ticket sidebar. Secret authentication token is provided by default & you should be good to go!