You want to be informed every time your website is down, when your web service is not available or if your application server is not responding? You can do this directly in Zendesk:
- Set up monitoring for multiple servers
- Check the HTTP/HTTPS status or PING the server
- Automatically create tickets in Zendesk in case of problems.
Tag your tickets in order to implement your custom workflows.
Simply install the app. Once it's installed, follow these steps to configure the monitoring:
Step 1: Go to Admin > Channel Integrations.
Step 2: Click on Server Monitoring Integration.
Step 3: Click on the Accounts tab.
Step 4: Click on Add Account.
Step 5: Fill in the integration name.
Step 6: If you want a tag to be added to the tickets created by the service, fill in the Ticket tag field.
Step 7: If you want the service to create a new ticket on every server error, leave the Ticket update box unchecked. Otherwise, check it if you want the service to update an existing ticket for every given URL.
Step 8: Provide up to 5 servers to monitor.