Setmore enables you to book appointments on behalf of your customers from the admin calendar right inside your Zendesk support account. Empower your reps and agents to book appointments with your customers or follow up with them to help resolve tickets quickly. With appointment reminders and confirmation emails, your customers will receive a complete summary of the appointment and a reminder to ensure that no appointment becomes a no-show.
Setmore also comes with a host of other features like:
- Booking on the go with the Android and iOS apps
- Book classes where you can deliver services to multiple attendees
- Get a free Booking Page where customers can book online.
- Create and manage appointment calendars for 20 or more staff members
- Receive email notifications and mobile app alerts for appointment bookings
- Sync your Setmore calendar with Google and Office 365 calendars
- Upgrade to Premium to unlock advanced features like text reminders, 2-way sync, online payments, and recurring appointments
In your Setmore account, navigate to the Apps & Integrations tab and click on Zendesk. Select and copy your Setmore key.
- In the Zendesk Apps Marketplace, search for Setmore Appointments. Click to install the app module in your Zendesk support account.
- You’ll be prompted to enter your Setmore key. Paste the key that your copied from Step 1 to complete the integration setup.