Shipup for Zendesk Support

Shipup for Zendesk Support

Display shipping information in your tickets


Free for 14 days, free up to 50 packages / month

Requires a Shipup account

The Shipup app for Zendesk Support improves your agents productivity by displaying order details and delivery information related to your customers right next to your tickets.

The application queries your Shipup account to find customers' details, recent orders and their delivery data. Stop wasting time looking for a tracking number or visiting the shipping carrier's tracking page to know what happened with your customer's delivery.

Improve customer satisfaction with better conversations

  • Solve chats and tickets faster by having access to relevant delivery data from Shipup, such as address details, shipping status and shipping events from within Zendesk.
  • Customers are matched by email address. No need to look for them.
  • Also available for Zendesk Chat

Proactively solve delivery issues

  • Automatically create tickets when specific shipping events happen (e.g. Package held at customs or Package lost)
  • Stop waiting for your customers to reach out to your support to realize something went wrong during delivery
  • Send a satisfaction survey when your order is delivered and automatically create a ticket if your customer reports an issue or leaves a bad review

18 shipping carriers supported

International carriers

UPS, USPS, Fedex, DHL, DPD (UK), TNT, DB Schenker

French carriers

Chronopost, Colis Prive, Colissimo, Fedex (FR), GLS, DPD (FR), Lettre Suivie La Poste, Mondial Relay, Relais Colis, TNT (FR)

New carriers can be added on request.

You need to create a Shipup account to use the Shipup app for Zendesk Support. If you don't own one yet, please visit for more info and register here. Once you signed up, you'll also need to import your online shop orders into Shipup, see our help center for more info.

We offer a free 14 days trial and Shipup is free up to 50 packages / month.

Installation steps

  1. Login to your Shipup account
  2. Go to and copy your private API Key (be careful, your public key will not work, be sure to copy the private key)
  3. Go to the Shipup app for Zendesk Support configuration pannel (Zendesk > Admin > Apps > Manage > Shipup > App Configuration)
  4. Paste your private API key and click Install

App Details

  • Author: Shipup
  • Support: Email / Website
  • Version: 1.0.2
  • This is an app. It will install
    right into your Zendesk
    Support account.

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