Automated suspended ticket processing

Overview of possibilities with Shredder Pro

With the overview of the suspended tickets

You'll be able to:

• Delete suspended tickets
• Recover suspended tickets
• Manually add tickets to recover or delete queue
• See if and which suspended tickets are going to be automatically processed
• View the body of the text in a better way (this will make your life so much easier)
• Automatically recover suspended tickets from a support address
• Automatically recover suspended tickets and set a requester
• Add a tag and/or an internal comment to show ticket was recovered

With the automatic processing rules you'll be able to:

• Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
• Auto recover, delete or skip (for manual decision making)
• Process on sender, recipient, subject, content, cause or message ID
• Process suspended tickets in the background (so you can move on with your day)
• Recover suspended tickets from a support address

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Sparkly, Amsterdam, the Netherlands.