SightCall for Zendesk raises customer service efficiency to the next level by enabling support agents to engage in live video interactions with customers sharing their issues in real time. Before SightCall, support organizations required multiple, long and often complex interactions with customers to understand their issues, leading to confusion, low customer satisfaction and unnecessary product returns. Now, SightCall provides your agents with the ability to see what the customer sees and guide them towards resolution right there and then on their mobile device. SightCall for Zendesk improves understanding, decreases resolution time, reduces product returns and increases customer satisfaction.
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