Simple Media Player for Zendesk, is a free app that will allow your agents to listen audio attachments or watch videos without having to download.
It is also compatible with the audio (.ogg) and video (.3gpp) formats used by WhatsApp. For a complete list of supported media type please visit https://www.w3schools.com/html/html_media.asp
All suggestions are welcome: firstname.lastname@example.org
To use the Simple Media Player app, you must:
- Be using Zendesk Guide
To install the Answer Suggestions app:
- Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
- Select Apps > Marketplace, then find the Simple Media Player app and click the tile.
- On the Simple Media Player app page, click Install app in the upper-right corner.
- Click Install (no app settings are required).