Setup your fun, one-click CSAT or NPS survey in less than 10 minutes
Simplesat makes it easy for you to capture customer feedback directly through Zendesk ticket email notifications.
Choose between NPS or CSAT as a metric to track. CSAT surveys support 2, 3, 4, and 5-scale ratings.
Measure and improve your customer satisfaction
Simplesat makes it easy to track incoming customer feedback gathered through Zendesk. Spot problem areas, identify bright spots, and improve your customer experience!
Instantly publish positive client feedback as testimonials
Increase website conversions by providing social proof through positive testimonials. Publish feedback with one click and watch it instantly show up on your website.
Create a new Zendesk survey
Customize your survey, then copy the embed code.
In Zendesk find the trigger or automation sent to customers when a ticket is solved
Paste the survey code to the bottom of the notification content
Test out a few tickets to make sure everything is working, and you're done!