Skilljar

Skilljar

Unite your customer training and support initiatives

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Skilljar is the leading customer training platform for companies to accelerate product adoption and increase customer retention. With Skilljar's Zendesk App, a conveniently located sidebar surfaces what courses your customer has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.

Skilljar's Zendesk App empowers support teams to

  • Quickly view customer training activity in Skilljar right on the Zendesk ticket sidebar
  • Resolve issues faster by providing relevant and targeted training content to customers
  • Improve customer experience with informed content recommendations based on prior customer training activity in Skilljar
  • Reduce ticket volume through an integrated educational approach

About Skilljar

Skilljar's enterprise-grade customer training platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers. The product is more than just a learning management system (LMS) - it's purpose-built for customer and partner enablement.

Features include

  • A best-in-class student experience
  • Payments engine
  • Social certifications
  • Advanced analytics
  • Integrations with Salesforce and Marketo

To learn more about Skilljar, or request a demo, visit our website at www.skilljar.com.

Installation instructions

How to add Skilljar's App to Zendesk

  • Sign in to Zendesk, then click the Admin icon in the sidebar.
  • Select Apps > Browse, then find the Skilljar app and click the tile.
  • On the Skilljar app page, click Install app in the upper-right corner.
  • Enter the following required information, then click Install:

App Details

  • Author: Skilljar
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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