Skilljar is the leading customer training platform for companies to accelerate product adoption and increase customer retention. With Skilljar's Zendesk App, a conveniently located sidebar surfaces what courses your customer has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.
Skilljar's Zendesk App empowers support teams to
- Quickly view customer training activity in Skilljar right on the Zendesk ticket sidebar
- Resolve issues faster by providing relevant and targeted training content to customers
- Improve customer experience with informed content recommendations based on prior customer training activity in Skilljar
- Reduce ticket volume through an integrated educational approach
Skilljar's enterprise-grade customer training platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers. The product is more than just a learning management system (LMS) - it's purpose-built for customer and partner enablement.
- A best-in-class student experience
- Payments engine
- Social certifications
- Advanced analytics
- Integrations with Salesforce and Marketo
To learn more about Skilljar, or request a demo, visit our website at www.skilljar.com.
How to add Skilljar's App to Zendesk
- Sign in to Zendesk, then click the Admin icon in the sidebar.
- Select Apps > Browse, then find the Skilljar app and click the tile.
- On the Skilljar app page, click Install app in the upper-right corner.
- Enter the following required information, then click Install:
skilljar_api_key: An API key for your Skilljar account. To generate a Skilljar API Key, please follow the instruction here: https://support.skilljar.com/hc/en-us/articles/203811260