Skipper

Skipper

Keep track of your agents' skipping behaviour

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Watch the Skipper app video

When your name is not Jack Sparrow
, and need to keep track of your agents' skipping behaviour.

Skipper is designed for supervisors that want to reduce the amount of skipped tickets and allow them to combat cherry picking. It comes with a 14 day trial, so check it out!

Gives you the overview that you need on Guided mode

An easy-to-use dashboard that gives you a nice overview of the tickets that are being skipped by agents in Guided Mode (formerly known as Play Only). It will also generate statistics about the current week and puts them in comparison with the previous one. Besides an account-wide overview, you can list the skips from a certain agent or ticket too!

Important

Be advised: this app is only suitable for agents with read-only report access or higher.

Ideal for organizations who use Guided mode (Play Only)

Ideal for organizations who use Guided mode (Play Only) and want to combat cherry-picking.

Built by Sparkly. 14 day free trial included. Free for sandbox accounts. Sparkly, Amsterdam, the Netherlands.

Check out our website too

To activate your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.

Zendesk Guided Mode Skipper Instructions

  1. Install the app
  2. Open the app in the main menu on the left
  3. Enjoy making better decisions with the information at hand

Have any questions or how QR codes can be applied?

Check out our Help Center.

App Details

  • Author: Sparkly
  • Price: Free 14-day trial, then $30.00 per account, per month
  • Support: Email / Website
  • Version:1.4
  • This is an app. It will install right into your Zendesk Support account.

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