Need more insights in your agents' skipping behaviour? Want to know what tickets get passed over the most? Or when your agents need more training? Then look no further!
Skipper is designed for supervisors that want to reduce the amount of skipped tickets and allow them to combat cherry picking. It comes with a 10 day trial, so check it out!
The app gives you a nice overview of the tickets that are being skipped by agents in Guided Mode (formerly known as Play Only). It will also generate statistics about the current week and puts them in comparison with the previous one. Besides an account-wide overview, you can list the skips from a certain agent or ticket too!
Be advised: this app is only suitable for agents with read-only report access or higher.
To start your 10 day free trial, click the 'Buy' button and finish the payment and installation process. Your card won't be charged until the end of the trial. You can cancel the trial at any time by uninstalling the app.
Keep in mind that this app will only work for agents with read-only or higher report access. So you might want to apply role restriction.