SLA Timers

SLA Timers

Manage short Service Level Agreements with down to the minute actions


Watch the SLA Timers app video

When minutes matter...

Timers lets you perform "down to the minute" actions relative to any event on a ticket. So if you've been needing a warning 10-minutes before an SLA is breached, this is the app you've been looking for!

You simply define the length of your timer, set when it applies and define what happens when it hits.

Example of a timer hitting:

When a timer hits

As shown above, when a timer hits, a tag gets added to the ticket, this allows you to create a Zendesk trigger that checks for that tag and performs any action as a result. You might want to send yourself (or your team) an email or Slack message, you may want to place it in a particular Zendesk view, or combine it with our Notify app to show popup notifications inside of Zendesk.

But, Timer's isn't limited to only use cases where SLAs are involved. The app can be used as a better alternative to Zendesk's native automations, since they're only accurate down to the hour, any other use case requiring minute by minute accuracy can also be addressed by this app.


  • Unlimited "down to the minute" timers.
  • Set timers relative to any point of a ticket's life cycle.
  • Define a tag to be added to a ticket when a timer hits.
  • Perform any action when a timer hits using Zendesk triggers.

Built by SweetHawk. 14 day free trial included. Invoiced billing available. Free for sandbox accounts.

Installation is super simple! As a Zendesk administrator, open the app in the left-hand bar and follow the prompts to enable it.

For information on how to use the app, see our knowledge base article and video here.

To activate your 14 day free trial, install the app and enter your payment information. We won't charge your card if you uninstall the app before the end of your trial. If you don't have a credit card, use the coupon code NOCC which will give you until the end your trial to arrange another way to pay.

App Details

  • Author: SweetHawk
  • Price: Free 14-day trial, then $50.00 per month
  • Support: Email / Website
  • Version:1.2
  • This is an app. It will install right into your Zendesk Support account.

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