Master customer success, increase customer retention and operational efficiency with access to 10 times more customer feedback, extensive reporting features, and an exceptional user experience with SmileBack.
Visual Customer Surveys and Automated Alerts
Our Smiley Survey is easy to implement and even easier to use. It guarantees high response rates and creates valuable feedback as close to the service interaction as possible. This allows you to keep a close eye on your most important customers with customizable notifications that let you know immediately when something goes wrong. Or, even better, get notified every time your team does a great job!
Actionable Data Analytics and Reports
Recognize patterns and hidden opportunities to improve your customer experience with an accurate snapshot of overall customer satisfaction and easily track key metrics for customers and your support staff. Reward your staff for exceptional service and identify opportunities for improvement.
Start your 14-day free trial by signing up today
SmileBack offers a free 14-day trial and setup only takes 15 minutes:
- Sign up at www.smileback.io
- Log in and on the welcome page choose Zendesk as your ticketing system
- Enter the subdomain for your Zendesk account
- You will then be taken to Zendesk and will be asked to sign in to your account
- Zendesk will ask you to allow SmileBack to read your ticket, organization and user data, you need to agree to this for SmileBack to work. We will not have access to details like passwords
- When you have successfully completed the above steps you will return to SmileBack and see a success message
- You can then quickly create a survey code snippet and include it in your Zendesk solved ticket notification
We will also provide you with step-by-step instructions in the SmileBack app and Help Center.