Master customer satisfaction with the simplest CSAT survey


With the SmileBack integration for Zendesk, you are one click away from increasing customer retention, keeping employee morale high, and standing out from the competition thanks to your verified reputation.

Packed with in-depth analytics, key reporting functions, and automation features, SmileBack is the easiest way to master your customer service.

Visual Customer Surveys and Automated Alerts

Our Smiley Survey is easy to implement and even easier to use. This simplicity guarantees high response rates and creates valuable feedback as close to the service interaction as possible. The average review response rate among SmileBack customers is 42%.

This allows you to keep a close eye on your most important customers with customizable notifications that let you know immediately when something goes wrong. Or, even better, get notified every time your team does a great job.

Actionable Data Analytics and Reports

Recognize patterns and hidden opportunities to improve your customer experience with an accurate snapshot of overall customer satisfaction and easily track key metrics for customers and your support staff. Reward your staff for exceptional service and identify opportunities for improvement.

Start your 14-day free trial by signing up today

SmileBack offers a free 14-day trial and setup only takes 15 minutes:

  1. Sign up at
  2. Log in and on the welcome page choose Zendesk as your ticketing system
  3. Enter the subdomain for your Zendesk account
  4. You will then be taken to Zendesk and will be asked to sign in to your account
  5. Zendesk will ask you to allow SmileBack to read your ticket, organization and user data, you need to agree to this for SmileBack to work. We will not have access to details like passwords
  6. When you have successfully completed the above steps you will return to SmileBack and see a success message
  7. You can then quickly create a survey code snippet and include it in your Zendesk solved ticket notification

We will also provide you with step-by-step instructions in the SmileBack app and Help Center.

App Details

  • Author: SmileBack, LLC
  • Price: Free
  • Support: Email / Website
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