The Feedback Specialists for Helpdesks


Customer satisfaction is now the #1 driver of success for businesses, more important than price.

SmileBack users get an average 42% response rate. That's abundant, actionable feedback that leads directly to higher customer retention and better employee morale.

  • Keep an eye on key metrics on your dashboard: most recent reviews, comments, and a monthly trend graph are your company's CSAT pulse.
  • Slice your data — by customer, agent, review type, keywords, ticket status — and create reports to bring to staff reviews.
  • Show the world how much your customers love you with your Net CSAT Score website widget, impressing prospects with your customer focus.

Contact information for Sales and Support:

Book a 15-minute 1-on-1 consultation now to learn how customer feedback will supercharge your helpdesk. No pressure, no hassles, just good advice. Rated 5 stars // 14-day free trial // 60-day money-back guarantee Already a customer? We'd love to hear from you at or visit our Help Center SmileBack is available worldwide, in 15 languages. The Feedback Specialists for Helpdesks.

SmileBack offers a free 14-day trial and setup only takes 15 minutes:

  1. Sign up at
  2. Log in and on the welcome page choose Zendesk as your ticketing system
  3. Enter the subdomain for your Zendesk account
  4. You will then be taken to Zendesk and will be asked to sign in to your account
  5. Zendesk will ask you to allow SmileBack to read your ticket, organization and user data, you need to agree to this for SmileBack to work. We will not have access to details like passwords
  6. When you have successfully completed the above steps you will return to SmileBack and see a success message
  7. You can then quickly create a survey code snippet and include it in your Zendesk solved ticket notification

We will also provide you with step-by-step instructions in the SmileBack app and Help Center.

App Details

  • Author: SmileBack, LLC
  • Price: Free
  • Support: Email / Website
Publish your app

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.