Smooch.io

Smooch.io

Connect all your messaging channels to Zendesk.

Smooch is the platform to power conversational support in your apps and products, across every channel. Smooch supports messaging on Facebook Messenger, Twitter, WeChat, LINE, Telegram, Viber, SMS, Email and can power a fully customized messaging experience in your iOS, Android and Web application by using the Smooch SDKs.

Key Features

  • Receive messages and reply to any customer channel directly from Zendesk Support
  • Deliver rich experiences with support for rich messages containing images, links, buttons and more to further engage customers.
  • Convert messages from any channel to fit into your existing ticket workflow.
  • Make your product feel like the messaging apps we use every day with a toolkit for the messaging age.
  • With all the power of Zendesk’s ticket views, triggers, automation and reporting at your fingertips; you’ll be able to keep in touch with your user base as it grows to a gargantuan scale.

Use Cases

  • Provide in-app help in your product on the web or in mobile app. Help users onboard, answer support requests and more through a beautiful conversational interface.
  • Turn your website traffic into leads and provide help with a rich persistent live chat that’s fully customizable to fit your brand.
  • Be where your customers are. Enable support on all the social channels and chat apps available on the market.
  • Automate conversations on all your channels with a rich ecosystem of bots and AI integrations.

How Smooch works with Zendesk

Smooch automatically converts every message from any of your channels to a Zendesk ticket. When you reply to a ticket, your message is instantly delivered to the customer in the channel they messaged you from for a seamless customer experience.

  • Sign up for a Smooch account here if you don’t already have one
  • Create a Smooch app
  • Connect your messaging channels
  • Connect the Zendesk integration
  • Start messaging in Zendesk

App Details

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