Social Messaging for Zendesk lets you engage and support customers reaching out to your business from WhatsApp, LINE, WeChat, Facebook Messenger, and Twitter Direct Messages. You will receive messages sent to your accounts as new tickets inside Zendesk Support so you can easily engage with your customers using the interface you already know and love.
Start engaging with customers over popular social messaging apps quickly with your existing workflows in Zendesk Support.
Stay on top of asynchronous conversations with a new dedicated notifications panel to alert agents of recent responses on WhatsApp, LINE, and WeChat.
Manage customer expectations for response time with a customizable auto responder specifically for WhatsApp.
Make WhatsApp easily discoverable on your website with our easy to implement "Message Us" button.
To use this app, you will need to purchase the Social Messaging add-on for Zendesk Support. To activate and start using WhatsApp Business, you will also need to purchase a WhatsApp phone number and obtain your Deployment ID from our Customer Support team.
You can see detailed installation instructions by reading through our documentation Installing and setting up the Social Messaging add-on