Solvemate's virtual agents take care of all the repetitive requests – that do not require human assistance – you receive from your customers. You can train your virtual agent and go live in less than two weeks – no big datasets necessary.
Solvemate's Zendesk API integration offers you following benefits:
How does the integration work?
Solvemate's virtual agent automatically creates a case in Zendesk. By mapping the customers input in the virtual agent to the right fields in Zendesk, the case is directly connected to the customers contact stored in Zendesk - in case there is no contact it creates a new one.
Optionally Solvemate's Zendesk API integration can transfer a transcript URL which enables your customer service agents to see which questions where asked by the virtual agent and which answers your customer gave.
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